Tenant's guide to Renting

Step 1: Get in contact

The first step we recommend to finding the right property is to register with us either by calling us on 0207 232 0333 or simply pop in and visit us where you can discuss your property requirements and what it is you are looking for.

You can also register your interest and one of our letting agents will contact you.

Step 2: Finding the right property

Before you start your rental search, understanding what your budget is will give you a realistic idea of the size, location and type of property you can afford and make the search process much more efficient.

When calculating your budget, there are a number of factors to consider such as your current outgoings, how much money you have left each month to spend on rent, and also ongoing costs once you have moved in e.g. utilities.

Once we have a clear understanding of your requirements you will receive a selection of properties that match your criteria by registering with us. We can also keep you constantly up-to-date via email and SMS alerts when the latest properties become available.

Search properties to rent
Living Room

Step 3: Viewings

The only way to really get a feel for the kind of property you might rent is to arrange viewings.

We are open Monday to Saturday, so whether you are available for viewings after work or at weekends, our offices are conveniently open at times to suit you.

We can meet you at the property or at our office where we will chauffeur you to your viewings, ensuring you arrive in a relaxed frame of mind and accompany you throughout so that we are on hand to answer any questions immediately and advise where necessary.

Step 4: Making an offer

The rental market moves at a very fast pace and quality properties are often secured quickly. If you are moving in with others, ensure you are all in a position to make a decision promptly after viewing the property.

When you have found a suitable property you will be required to complete an application for tenancy where you may state any special conditions of the offer and provide details for your references. We will require a 300.00 holding deposit - fully refundable within 7 days - in order to state your intention to rent the property and get the property off the market before we forward this offer to the landlord.

Step 5: Offer agreed

If your offer is accepted (subject to contract) then you will be required to provide documentation to confirm your identity and residence, along with payments to cover the tenancy set up fees which includes the costs of references, credit checks, arranging your tenancy agreement and protecting your deposit.

  • Photo ID (passport or driving license)
  • Proof of address (utility or council tax bill from the last 3 months)
  • Proof of funds (Bank statements from the last 3 months)
  • Payslips / employment contract (if applicable)
  • Referees and guarantors (if applicable)

See our tenancy fees that may apply to you.

Once your reference checks are complete you will be required to pay the initial funds, which includes the first month's rent and security deposit. All deposits for Assured Shorthold Tenancies (AST) in England and Wales will be protected by one of the government approved Tenancy Deposit Protection Scheme (TDS).

  • Rent - one month's rent in advance
  • Deposit - equivalent to 6 weeks rent

A tenancy agreement will then be drafted and issued. Read your tenancy agreement carefully to understand your rights and responsibilities before signing and returning it.

Tenancy Agreement
Moving in

Step 6: Moving in

All tenants are required to attend our office to sign the tenancy agreement and pay the first month's rent in advance, plus the security deposit if you have not done so.

Our letting agent will advise on utility providers and setting up a standing order mandate to avoid late monthly rental payments. Make sure you've notified your bank, insurance, mobile phone and any other utility companies of your new address and set up a redirection for your post if needed.


On the day of moving in, you will be given a set of keys and an inventory (or check-in report) will be carried out by an independent company. Ensure gas, electricity and water readings are taken before you move in to avoid paying for the previous tenancy.

Step 7: Tenancy period

During your tenancy, your number 1 responsibility is to pay your rent in full and on time. Look after the property. Keep it clean, and take care of any furniture and appliances. If you notice any issues contact our team or the Landlord to arrange repair. Not reporting minor issues that turn into major problems can be a risk to your deposit.

Towards the end of your tenancy, you will have two options to consider:

Extending your tenancy

You will need to provide two months' notice in writing to us or the landlord, stating either your intention to vacate the property or to ask permission to stay on beyond your initial agreement. Providing the landlord is happy with you and the condition of the house or flat, you'll most likely be allowed to continue with your occupancy.

Ending your tenancy

If you want to end the tenancy, you must give us or the landlord sufficient notice as stated in your tenancy agreement typically one month's notice.

View our moving out check list here (PDF)

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